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You can direct any questions, remarks or comments concerning the DataWarehouse Explorer to our technical support department.
Before contacting support
To ensure you the highest-quality and timely customer service, please perform the following steps before contacting technical support:
| • | Make sure the issue you have encountered, is related to our software. |
| • | Consult the application help file for help on using the application. |
| • | Check if the answer to your support issue is already in our knowledge base. |
| • | Try to reproduce the problem, and note the circumstances under which the problem occurs. |
| • | Make a note of your configuration, i.e. the version of our software you are using, the version of windows (including service packs) and that of any other relevant hardware/software you are using. |
Contact
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